Refund policy

We want you to try Joy Pretty risk-free. If the product isn't right for you, you get a refund. It's that simple — here's how it works in detail.

Our money-back guarantee
You have 60 days from the day you receive your order to request a refund. The guarantee is limited to one refund per customer.

This guarantee applies even if the bottle has been opened. We know a skincare product takes a few uses to judge. You don't have to send back a half-used product, and you don't have to justify anything.

How to request a refund
Email us at contact@zentira-shop.com with your order number. We reply within 24 to 48 hours on weekdays and process your refund.

The refund is issued to your original payment method. It usually takes 5 to 10 business days to appear, depending on your bank.

Orders with multiple units
If you ordered a pack of several bottles, the guarantee applies to the whole order under the same conditions.

Subscriptions
You can cancel your subscription anytime from your account, in one click, at no cost. Cancellation takes effect immediately for upcoming shipments.

For a subscription order that has already shipped, the 60-day money-back guarantee applies just like any other order.

Damaged product or order error
If you receive a product that is damaged, defective, or different from what you ordered, email us within 14 days with a photo. We'll send you the right product or refund you, your choice. We cover the costs.

What isn't covered
The money-back guarantee covers the product. It does not cover:
- orders placed more than 60 days ago;
- products bought anywhere other than this site;
- a second refund for the same customer (the guarantee applies once per customer).